Team Member Profile

Result-oriented Learning & Development professional with over 22 years of experience, seeking a challenging position to apply expertise in designing and implementing innovative training programs. Proven track record in Training Delivery, Content Generation, Problem-Solving, and Cross-Functional Collaboration. Skilful at utilizing latest training trends to optimize processes and enhance overall efficiency.

WORK EXPERIENCE

Sr. Manager – Learning & Development, CCL Products (India) Ltd. (Continental Coffee) [Oct 2024 – Present]

• Develop and execute an annual L&D calendar that aligns with organizational goals and employee development needs.
• Conducting Training Needs Analysis using both structured and informal methods to capture requirements across the institution; identifying current and future developmental needs at the individual level, and capacity building requirements at the institutional level.
• Establish and maintain L&D policies and standard operating procedures to ensure effective training delivery and compliance.
• Leverage L&D tools and platforms to enhance training delivery, track progress, and gather feedback.
• Monitor and evaluate the effectiveness of training programs through follow-up initiatives and assessments. Implement continuous improvement strategies based on feedback and performance metrics.
• Utilize MIS to analyse training data and generate reports that inform decision-making and strategy adjustments. Maintain accurate records of training activities and employee participation.
• Collaborate with department heads to identify training needs and tailor programs to meet specific requirements.
• Facilitate training sessions and workshops as needed, ensuring engaging and impactful learning experiences.
• Assist in managing the L&D budget, ensuring optimal resource allocation and cost-effectiveness.

Sr. Manager – Learning & Development, KGK Diamonds (I) Pvt. Ltd. [Dec 2021 – Aug 2024]

• Conducting Training Needs Analysis using both structured and informal methods to capture requirements across the institution; identifying current and future developmental needs at the individual level, and capacity building requirements at the institutional level.
• Conceptualizing innovative and flexible methods to address the developmental and capacity building needs identified, including identification of external training programs and conferences, the design and delivery of in-house training sessions, enrolment in online learning programs, mentoring, self-learning, and other methods as appropriate.
• Evaluate individual and organizational development needs
• Help managers develop their team members through career pathing.
• Drawing up a comprehensive L&D Plan based on the developmental needs and methods identified.
• Driving and facilitating the implementation of the L&D Plan to ensure smooth execution with effective outcomes; providing thought leadership around program design and delivery
• Monitoring and evaluation of both structured and informal methods used, making continuous improvements in the approach, process, and methods as appropriate.
• Refining existing systems and processes, and setting up new processes as required, including preparing and tracking the annual L&D Budget; creating and updating the Training Calendar; tracking training attendance; capturing feedback on training programs as well as conferences and workshops attended.
• Process Improvement across various departments in the organization.
• Planning & executing special projects (if any) as escalated by the management.
• Conducting Exits Interviews and Grievance Handling
• Sports & Event Management
• Designing & Implementing Rewards & Recognition Programs
• Handling all the Training & Process Development requirements for India, South Africa, Botswana, Namibia & Angola

Founder - RedMad Learnings LLP [Jan 2011 – Dec 2021]

• Responsible for the development, implementation, and management of Corporate Training Programs.
• Accountable for creation and management of course curricula and aligning training requirements with business and employee needs.
• Ensure consistent and flexible approach towards global regions time zones.
• Contributing to the designing of workshops and events and making sure all the initiatives are in line with business objectives and goals.
• Working with various teams (clients) to understand their requirements and implementing solutions accordingly.
• Manage Lean and Six Sigma projects end to end viz opportunity assessment, project creation, project management, project coaching, reporting, implementation, and control.
• Proactively identify opportunities and apply Lean and Six Sigma methods and tools.
• Identify root causes, implement solutions, and improve performance.
• Support Quality and Safety investigations through coaching on Six Sigma DMAIC methodology and applicable tools.
• Plan and implement the Training Calendar

Assistant Manager Operations – HSBC [Aug 2004 – June 2009]

• Manage the daily Operation / BAU of the team whose responsibilities are to ensure the accurate and timely execution of the X-Asset Confirmation process.
• Ensure Zero PLA breaches & Ops loss.
• Customer issues are managed sensitively and receive full consideration. Situations are resolved effectively retaining the Goodwill of customer.
• Updates and procedural changes obtained and cascaded / recorded.
• Create robust team environment where skills and knowledge openly shared to achieve team and business goals.
• Effectively manage the implementation of reporting tools and guidelines for all processes, identifying and escalating issues for resolution as appropriate.
• Work is organized and completed within agreed timescales, in accordance with procedures, PLA & FIM.
• Ensure effective workflow management to meet timelines & quality levels.
• Facilitate continuous learning through job rotation.
• Queue Management between Outgoing & Incoming processes.
• Pro-actively review and identify knowledge/control gaps within process and take necessary action to mitigate risks.
• Thorough review of procedures/controls to be conducted periodically.
• Facilitate training of new hires or cross-training for other colleagues.
• Identify areas of concern for processing team & produce specific training requirements to ensure any internal / external errors can be minimized.

QUALIFICATIONS

• MBA: Human Resource Management (2007) - ICFAI University Dehradun
• GNIIT (2002) - NIIT Ltd. Vadodara
• B.Sc.: Mathematics (2001) - Maharaja Sayajirao University Vadodara

CERTIFICATIONS

• Diploma in “Intellectual Property” (2021) - Indian Institute of Technology Kharagpur
• Diploma in “Roadmap for Patent Creation” (2021) - Indian Institute of Technology Kharagpur
• Lean Six Sigma Black Belt (2012) - Lean & Six Sigma International Board Hyderabad
• Lean Six Sigma Green Belt (2011) - Lean & Six Sigma International Board Hyderabad
• Certified Banking Professional (2007) - MasterCard Academy Visakhapatnam

AWARDS RECEIVED

• Bharat Shiromani Award 2019
• Best Startup Mentor @ ASIA’s Emerging Brands 2019
• Team of Quarter @ HSBC 2007
• “Give it a Fresh Thought” Award (Process Innovation) @ HSBC 2007
• Xtramiler Award for CSR Activities @HSBC 2006
• “Give it a Fresh Thought” Award (Process Innovation) @ HSBC 2006
• Xtramiler Award for CSR Activities @HSBC 2005
• Employee of the Month (3 times) @ HSBC 2004
• Best Salesperson Award @ SIFY Ltd. 2003

HONORS & ACHIEVEMENTS

• Project Manager – Google One India Developers Festival
• Key Organizer – Google Developers Group, Vizag Chapter
• Google Certified #IamRemarkable Workshop Facilitator (Gold Tier)

SKILL SET

Communication Skills • Community Building • Lean Methodology • Relationship Building • Problem Solving • Team Building & Leadership • Coaching & Mentoring • Time Management • Planning & Execution • Decision Management • Training • Quality Management

LANGUAGES KNOWN

Telugu (Proficient) • Hindi (Proficient) • English (Proficient) • Gujarati (Beginner)